Job Title:
Help Desk Support Associate
Date Posted:
Jan 25 2023
Expires On:
Jan 25 2023
  • Provide technical support for all end users and for all IT-related functions.
  • Troubleshoot hardware-related issues and maintain hardware inventory.
  • Provide iOS device support, including device setup, updates, and troubleshooting.
  • Provide PC support, including device setup, configuration, updates, and troubleshooting.
  • Provide end-user training as part of employee onboarding and software deployment/upgrades.
  • Install new software releases and perform system upgrades.
  • Collaborate with Infrastructure/Cloud team to ensure efficient operation of the Firm's desktop and mobile computing environments.
  • Create and update detailed how-to notes on a regular basis, both for end user instruction and internal department procedures.
  • Perform equipment moves and office setups.
  • Resolve network printer connectivity issues.
  • Provide application support, including remote access application support.
  • Maintain Active Directory user accounts.
  • Assist with audiovisual conference room training, setup, and support.
  • Assist with telecommunications duties such as support for Microsoft Teams phones, wireless headsets, wireless broadband cards, and mobile devices.
  • Actively update and expand job knowledge by participating in education programs, reading professional publications, and participating in professional organizations, seminars, and workshops.
  • Perform other duties as assigned to support the business functions of the Firm.
  • 2+ years of end-user support experience or an IT-related role.
  • Experience supporting both onsite and remote users.
  • Experience with hardware and software issues.
  • Knowledge of Windows 10 and Microsoft Office Suite.
  • Strong writen and oral communication skills.
  • Experience working in a team-oriented, collaborative environment.
  • Strong attention to detail.
  • Able to maintain a strict degree of confidentiality with all company matters.
  • Strong customer-service orientation and ability to provide white-glove support.
  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to conduct research into technical issues and products as required.
  • Embraces and actively promotes an inclusive and equitable work environment.
Additional Info:
For more information contact: Adam Cordeiro (617)-912-2307 |
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